Shipping policy
SHIPPING POLICY
Every The Worn Society piece is printed to order especially for you. This means your order goes into production after it is placed rather than being taken from pre-made warehouse stock.
PRODUCTION
Most orders are produced within approximately 2–7 business days. Production times are estimates and may vary depending on the product, production location, stock availability, order size and seasonal demand.
Once your order has been produced, it will be dispatched for delivery.
SHIPPING & DELIVERY
Shipping times and costs vary depending on your delivery location, the product ordered, the production partner fulfilling your order and the shipping service available.
The shipping options and estimated delivery information available for your order will be shown at checkout where applicable.
Production and delivery estimates are not guaranteed. Carrier delays, customs processing, peak periods, weather events and other circumstances outside our reasonable control may affect delivery.
TRACKING
Where tracking is available, tracking information will be provided after your order has been dispatched. Please allow some time for tracking information to update after shipment.
Some shipping services or destinations may not provide full tracking.
MULTIPLE ITEMS
Products may sometimes be fulfilled by different production partners or locations. If your order contains multiple items, they may arrive separately and at different times.
INTERNATIONAL ORDERS
International shipments may be subject to customs duties, import taxes or other charges imposed by the destination country. Where applicable, these charges are determined by local authorities and may be payable by the recipient.
Customs processing may also affect delivery times.
DELIVERY ADDRESS
Please check your delivery details carefully before placing your order. Because production can begin soon after an order is placed, we cannot guarantee that an address can be changed once production has started.
If you notice an error in your shipping information, contact us as soon as possible and we will do our best to help.
DELIVERY ISSUES
If your order appears significantly delayed, arrives damaged, or there is another problem with your delivery, please contact The Worn Society with your order number and relevant details so we can investigate.
AUSTRALIAN CONSUMER LAW
Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or other applicable consumer protection laws.