Refund policy

RETURNS & REFUNDS

Every The Worn Society piece is printed to order especially for you. Because we don't mass-produce inventory, we generally don't accept returns or exchanges for change of mind, incorrect size selection or incorrect colour selection where the item supplied matches your order.

Please check the product description and size guide carefully before ordering.

DAMAGED, FAULTY OR INCORRECT ITEMS

If your order arrives damaged, faulty, incorrectly printed, or you receive the wrong item, please contact us as soon as possible with your order number and clear photographs showing the issue.

Where an item has a genuine production or manufacturing issue, we'll work with you to provide an appropriate remedy, which may include a replacement or refund depending on the circumstances.

ORDER CHANGES & CANCELLATIONS

Because our products are made to order, production can begin soon after an order is placed. If you need to change or cancel an order, contact us as quickly as possible. We will do our best to help, but once production has started we may be unable to change or cancel the order.

SIZE & COLOUR

Please use the size guide provided before ordering. We generally cannot offer a return, exchange or refund where the correct item was supplied but the wrong size or colour was selected by the customer.

Colours may also appear slightly different depending on your screen settings and the garment-dyeing and printing process.

AUSTRALIAN CONSUMER LAW

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or other applicable consumer protection laws.

If there is a problem with your order, contact The Worn Society and we'll work with you to resolve it.